Job Description

Concierge Position at The Carlyle, A Rosewood Hotel

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

The Carlyle, A Rosewood Hotel is recruiting for a Concierge to join our team. The ideal candidate will curate memorable experiences in response to guest inquiries and coordinates special arrangements or services, courteously and efficiently. Inform guests of hotel services and features, local events in the city, venues and transportation.

Responsibilities

Answer questions regarding and/or makes arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, childcare, transportation, religious worship, cultural activities, shopping, floral services, and other services.
Address any problems and unusual situations; follow through until resolved and record through HotSOS.
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Participate in quality control activities and comply with quality assurance expectations and standards as directed by the hotel (Forbes, LQA and Rosewood Brand Standards).
Interact in courteous and professional manner with all guests, staff and community members.
Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
Ensures privacy and confidentiality for all hotel guests.
All other duties as required.

Qualifications

Minimum 2 years' experience in a similar capacity for a luxury or ultra-luxury property in New York City
Membership in Les Clefs d'Or required.
Must be able to available to work Weekends, Nights, Mornings and Holidays

Competitive Benefits

Medical, dental, vision and retirement benefits
Paid holidays
We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

Job Tags

Local area, Night shift, Weekend work, Day shift

Similar Jobs

First Connect Health

Sterile Processing Technician Job at First Connect Health

...Job Description: sterile processing tech Client: shiftWise Sterile Processing Tech - Certified SPT Certified Sterile Processing... .... Requirements: At least 2 years of Sterile Processing experience, Sterile Processing certification (CRCST or CBSPDT)...

Destination Careers

Remote Assistant | Booking & Reservations Job at Destination Careers

Position Overview We are currently seeking a dependable and detail-oriented Reservations Assistant to support scheduling and reservation coordination. This role focuses on assisting with booking requests, organizing details, and ensuring all arrangements are handled...

E.S. Boulos Company

Project Engineer Job at E.S. Boulos Company

About the Role: The Project Engineer is responsible for the support of functions related to construction management in the electrical construction industry. Projects may include performance of work for federal, state and municipal clients throughout the United States....

Link Rehab and Wellness

Licensed Clinical Social Worker (LCSW) Job at Link Rehab and Wellness

...Link Rehab and Wellness is looking for a Licensed Clinical Social Worker to join our team. As a growing startup, Link Wellness offers... ...the state of New Jersey as a Licensed Clinical Social Worker (LCSW) Required Salary is determined by experience and job status...

T&T Staff Management, Inc.

Sheet Metal Fabricator Job at T&T Staff Management, Inc.

...accurate, quality work. \nCompany Description T&T Staff Mission Statement: T&T Staff Management, Inc. is a Human Resources Outsourcing firm (or PEO) that is dedicated to providing superior solutions to problems in the areas of Human Resources, Workers' Compensation...

Concierge Job at Rosewood Hotels, New York, NY